PRIVACY POLICY

At N1 Allied Health, we are committed to protecting the privacy of your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Australian Health Practitioner Regulation Agency (AHPRA) Code of Conduct. This policy explains how we collect, use, store, and disclose your personal and health information.

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N1 Allied Health adheres to the Australian Health Practitioner Regulation Agency (AHPRA) Code of Conduct, ensuring your health information is handled in compliance with professional, ethical, and legal obligations.

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Collection and Use of Personal Information

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We collect personal information such as your name, date of birth, contact details, medical history, and other relevant health information to provide quality healthcare services. This information is collected directly from you unless it is unreasonable or impracticable.

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Your information may be used or disclosed for:

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• Providing healthcare services

• Communication with other healthcare providers

• Billing, accounting, and administrative purposes

• Compliance with legal obligations

• Quality assurance, accreditation, or audit purposes

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We do not use your information for direct marketing without your consent.

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How we collect your information

We may collect your information through:

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• Intake forms, online bookings, or registration on our website

• Directly from you during consultations, phone calls, or emails

• Referrals or reports from other healthcare providers

• Results from diagnostic services or allied health professionals

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We will only collect information directly from you unless it is unreasonable or impracticable to do so (e.g., in emergency situations).

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Why we collect, use, and disclose your information

 

We collect and use your personal information for the following purposes:

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• To provide safe, effective, and appropriate allied health services

• To communicate with you regarding your care

• To liaise with other healthcare providers involved in your treatment

• To meet legal, regulatory, and professional obligations (e.g., AHPRA, Medicare)

• For administrative, billing, and management purposes

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We may disclose your personal information to:

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• Other healthcare professionals involved in your care (with your consent or as required by law)

• Medicare or private health insurers for billing purposes

• Regulatory bodies if required under law (e.g., in response to a subpoena, mandatory reporting)

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How we store and protect your information

We store your information securely in physical records and electronic systems with safeguards including:

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• Password-protected databases

• Locked filing cabinets

• Access limited to authorized personnel

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We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure.

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Access and correction

You have the right to request access to your personal information and request corrections if inaccurate, subject to legal exceptions. Please contact us using the details below if you wish to access or amend your information.

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Website and cookies

When you visit our website, we may collect non-identifying information (e.g., browser type, pages visited) to improve our services. We do not use your browsing data for direct marketing. Our website may use cookies; you can manage cookies through your browser settings.

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Direct marketing

We do not engage in direct marketing using your personal health information unless you have explicitly consented. You may opt out of receiving non-clinical communications at any time.

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Resolving concerns regarding the privacy of your health information

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If you have concerns regarding the privacy or accuracy of your personal health information, please discuss these with our Privacy Officer. We will work with you to resolve any issues. If unresolved, you may contact the relevant external bodies listed below.

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External Contacts for Privacy Complaints

If you have questions or a complaint about the privacy of your personal information, please ask to speak to the privacy contact officer at the practice.

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Further information on privacy legislation and complaints is available from the following offices:

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• Office of the Australian Information Commissioner (OAIC)
  Phone: 1300 363 992
  Web: www.oaic.gov.au
   

• ACT Health Services Commissioner
  Phone: 02 6205 2222
  Web: www.hrc.act.gov.au/health
   

• Health and Disability Services Complaints Office (WA)
  Phone: 1800 813 583
  Web: www.hadsco.wa.gov.au
   

• Information and Privacy Commission (NSW)
  Phone: 1800 472 679
  Web: www.ipc.nsw.gov.au
   

• Office of the Health Complaints Commissioner (VIC)
  Phone: 1300 582 113
  Web: www.hcc.vic.gov.au
   

• Office of the Information Commissioner (NT)
  Phone: 1800 005 610
  Web: www.infocomm.nt.gov.au
   

• Office of the Information Commissioner (QLD)
  Phone: 07 3234 7373
  Web: www.oic.qld.gov.au
   

• Ombudsman Tasmania
  Phone: 1800 001 170
  Web: www.ombudsman.tas.gov.au
   

• Health and Community Services Complaints Commissioner (SA)
  Phone: 08 8226 8666
  Web: www.hcscc.sa.gov.au

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This policy may be updated from time to time to reflect changes in laws, regulations, or our practices. Updates will be published on our website.